Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist. This urgent opportunity is perfect for recent graduates or career changers passionate about technology. You'll provide essential technical support to our Kansas City operations, ensuring seamless daily operations through troubleshooting and system maintenance. We offer comprehensive training, mentorship, and a collaborative environment where your growth is prioritized. Don't miss this chance to launch your IT career with a forward-thinking company!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 150+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity
- Deploy and configure new workstations, peripherals, and software installations
- Document technical procedures and maintain accurate asset inventory
- Collaborate with senior IT staff on cybersecurity initiatives and system upgrades
- Deliver exceptional customer service with clear communication and problem-solving
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows OS, networking fundamentals, and hardware troubleshooting
- Strong analytical skills and ability to learn new technologies quickly
- Excellent written/verbal communication and customer service aptitude
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation for occasional site visits
- Willingness to work flexible hours including occasional weekends