Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Florida to provide critical technical support to our growing client base. This is your opportunity to launch your career in technology while making an immediate impact in a fast-paced environment. No experience necessary – we provide comprehensive training!
As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain network systems, and deliver exceptional customer service. Our collaborative culture values innovation and continuous learning, making this the perfect springboard for your tech career. Apply today to secure your spot in one of Florida's most exciting tech roles!
Responsibilities
- Provide Tier 1 technical support for desktop/laptop hardware and software
- Diagnose and resolve network connectivity issues and system malfunctions
- Install, configure, and maintain operating systems and applications
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on complex problem-solving
- Deliver user training on new technologies and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification or equivalent experience (a plus)
- Valid Florida driver's license (for occasional on-site support)