Job Description
Launch your career with TechNova Solutions! We're seeking motivated entry-level professionals to join our dynamic IT team in Charlotte, NC. This is your chance to gain hands-on experience in a supportive environment while working with cutting-edge technology. If you're passionate about problem-solving and eager to grow in the tech industry, this is the perfect opportunity to start this week!
Responsibilities
- Provide first-level technical support to employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in service management tools
- Collaborate with senior IT staff on network and security initiatives
- Assist with onboarding new employees and equipment setups
- Participate in system maintenance and updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Mac operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional site visits