Job Description
Join our dynamic Jacksonville team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support in a fast-paced environment. This role offers hands-on experience with cutting-edge systems while contributing to our mission of digital transformation. Enjoy competitive benefits, mentorship from senior engineers, and rapid growth opportunities in one of Florida's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor network performance and security protocols
- Assist with user training and onboarding processes
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 25lbs for equipment handling
- Valid Florida driver's license for occasional site visits