Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This is a unique opportunity to gain hands-on experience in a fast-paced environment while growing your skills under the guidance of industry experts. Immediate hire available – don't miss your chance to become part of Atlanta's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support cases using our ticketing system with detailed resolution notes
- Collaborate with senior technicians to resolve complex technical escalations
- Assist in network administration tasks including basic firewall configurations
- Conduct routine system maintenance and security updates
- Deliver user training on new software implementations
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- 0-2 years of technical support or internship experience
- CompTIA A+ certification or equivalent knowledge (willing to train)
- Proficiency with Windows/macOS operating systems and Microsoft Office Suite
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation