Job Description
We are looking for a IT Support Specialist who thrives in a fast-paced, high-impact environment. At Capital Tech Corp, we are dedicated to delivering top-tier technical solutions to our clients. Due to rapid expansion, we are seeking a dedicated professional to join our team immediately in Washington, DC.
Why This Role?
• Immediate Start: Onboard within the next 2 weeks.
• Competitive Pay: $65k - $85k depending on experience.
• Growth Potential: Clear pathway to Senior Systems Administration roles.
If you are a problem-solver who loves helping others succeed through technology, we want to meet you.
Responsibilities
- Provide expert Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Configure, install, and troubleshoot hardware and software across Windows and Mac OS ecosystems.
- Manage Active Directory user accounts, permissions, and security policies.
- Maintain accurate inventory of IT assets and equipment.
- Monitor network performance and resolve connectivity issues promptly.
- Collaborate with the IT Manager to implement new technology solutions and upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 2+ years of professional experience in Help Desk or IT Support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and VPNs.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to lift and set up computer equipment and stand for extended periods.