Job Description
Urgent Hiring Opportunity! Join our dynamic tech team in Chicago as an Entry-Level IT Support Specialist. This is your chance to launch your career in a fast-paced environment where innovation meets opportunity. We're seeking passionate individuals ready to grow with us while making an immediate impact. No prior experience required – we provide comprehensive training!
At NexusTech Solutions, we believe in nurturing talent. You'll work alongside industry experts, cutting-edge technologies, and a supportive culture that values collaboration and continuous learning. This role offers clear career progression paths and competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all IT processes and incidents using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new systems and software updates
- Maintain inventory of IT assets and equipment
Qualifications
- Associate degree or equivalent technical certification (CompTIA A+, Google IT Support Pro, etc.)
- Strong problem-solving skills and attention to detail
- Basic knowledge of Windows/macOS operating systems
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Must be authorized to work in the US without sponsorship