Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Louisville, KY! This urgent opening is perfect for recent graduates or career changers eager to launch their tech career. We offer comprehensive training, mentorship, and a collaborative environment where your growth is prioritized. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technology while solving real-world challenges for our diverse client base.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and peripherals
- Install and configure workstations, laptops, and mobile devices
- Document all troubleshooting steps and ticket resolutions in ITSM systems
- Collaborate with senior engineers on complex escalations
- Assist with onboarding new employees and equipment deployment
- Maintain inventory of IT assets and consumables
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and customer service skills
- Ability to learn technical concepts quickly
- Strong written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits