Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Minneapolis! We're urgently hiring motivated individuals to provide technical assistance and maintain our company's digital infrastructure. This is a fantastic opportunity to launch your career in IT with hands-on experience in a fast-paced environment. You'll collaborate with cross-functional teams while delivering exceptional user support and system maintenance.
Why TechSolutions Inc.? We offer competitive compensation, comprehensive benefits, and a culture of continuous learning. Our Minneapolis headquarters features modern facilities and flexible work arrangements. This urgent hire position includes mentorship from senior engineers and opportunities for professional growth.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions across company systems
- Document technical issues and solutions in IT service management tools
- Collaborate with network engineers on system monitoring and maintenance
- Assist with cybersecurity protocols and data protection initiatives
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service skills with ability to troubleshoot complex issues
- Strong problem-solving and analytical abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling