Job Description
Join our dynamic IT team in Philadelphia as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide exceptional support to our growing client base. This is a fantastic opportunity to launch your career in a fast-paced environment with mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology while making a tangible impact on daily operations.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide first-level technical support via phone, email, and in-person requests
- Install, configure, and maintain operating systems and applications
- Document technical procedures and maintain accurate inventory records
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional site visits