Job Description
Join Innovatech Solutions as an Entry-Level IT Support Specialist and launch your tech career in the heart of North Carolina's thriving tech corridor. We're urgently seeking motivated individuals to provide critical technical support to our growing client base. This is your gateway to hands-on experience with cutting-edge technology while making a tangible impact in a dynamic work environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and troubleshooting
- Document technical procedures and maintain service logs
- Collaborate with senior engineers on complex problem resolution
- Deliver exceptional customer service via phone, email, and in-person
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Network+)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred