Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! This urgent opening is your launchpad into a thriving tech career in Charlotte's booming innovation hub. We're seeking motivated tech enthusiasts ready to deliver exceptional user support while gaining hands-on experience with cutting-edge infrastructure. Enjoy competitive pay, comprehensive benefits, and a culture that champions growth. Start your journey with us immediately!
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy and configure hardware/software across Windows/macOS environments
- Troubleshoot network connectivity, security protocols, and cloud applications
- Document IT procedures and maintain asset management systems
- Collaborate with senior engineers on infrastructure projects
- Implement cybersecurity best practices for data protection
- Train users on new technologies and software updates
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and TCP/IP
- Excellent troubleshooting and diagnostic abilities
- Strong written/verbal communication skills
- Ability to lift 30lbs and work in server environments
- Valid NC driver's license for occasional off-site support
- Customer service mindset with patience and empathy
- Must start within 2 weeks of offer