Job Description
Join our dynamic team at Tech Innovations Inc. as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Albuquerque to provide critical IT infrastructure support. This is your chance to launch your career in a fast-paced environment with mentorship from industry experts. Our modern downtown office offers collaborative spaces and cutting-edge technology. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement. Apply today to become part of New Mexico's growing tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams to resolve complex technical problems
- Train end-users on new technologies and security protocols
- Monitor system performance and escalate critical incidents
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support