Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring passionate individuals ready to kickstart their tech careers in Detroit's thriving innovation ecosystem. No experience required – we provide comprehensive training and mentorship to help you grow into a future tech leader. Enjoy competitive benefits, flexible scheduling, and opportunities for rapid advancement within our rapidly expanding company.
Responsibilities
- Provide first-line technical support for hardware/software issues
- Install and configure computer systems and networks
- Document IT procedures and maintenance logs
- Collaborate with senior engineers on system upgrades
- Train users on new technology implementations
- Maintain security protocols and data backups
- Resolve customer tickets with SLA adherence
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS/Linux systems
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- Customer service experience (retail/hospitality acceptable)
- Valid driver's license for occasional site visits
- CompTIA A+ certification (or willingness to obtain)