Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Denver's booming tech sector! We're urgently seeking motivated individuals passionate about technology and customer service. This is a rare opportunity to gain hands-on experience with cutting-edge systems while working alongside industry veterans. Our comprehensive training program ensures rapid skill development, and we offer competitive benefits including health insurance, 401(k) matching, and professional growth stipends. Apply today to become part of Denver's fastest-growing tech community!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Assist with network administration tasks including VPN setup and security protocols
- Collaborate with cross-functional teams on system upgrades and maintenance
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and cloud applications
- Ability to lift 25 lbs for equipment installation/maintenance
- Valid driver's license for occasional off-site support