Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in beautiful Colorado Springs! We're urgently seeking motivated individuals to launch their tech careers with hands-on experience in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement in our growing company.
Our ideal candidate thrives in customer-facing roles and possesses a passion for technology. You'll gain invaluable experience troubleshooting hardware/software issues, managing networks, and supporting enterprise systems – all while working alongside industry professionals committed to your growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Manage user accounts and access permissions
- Conduct system backups and security audits
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid Colorado driver's license (for occasional site visits)
- Must pass background check and drug screening