Job Description
Join TechNova Solutions' award-winning IT team! We're urgently hiring motivated entry-level professionals to launch your career in technology. As a rapidly growing cybersecurity firm, we offer hands-on training, mentorship from industry experts, and a fast-paced environment where your contributions matter immediately. This is your chance to build foundational skills while solving real-world challenges for Fortune 500 clients. Apply today to start your journey in Charlotte's booming tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network security protocols
- Assist with system upgrades and patch management cycles
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (AA/AS degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Customer service experience with conflict resolution skills
- CompTIA A+ certification or equivalent coursework
- Ability to lift 25 lbs for equipment maintenance
- Valid driver's license for occasional client site visits
- Pass background check and pre-employment drug screen