Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Houston's thriving tech scene! We're seeking motivated individuals to join our dynamic team immediately. This role offers hands-on experience with cutting-edge technology while providing essential support to our clients. Enjoy competitive benefits, mentorship from industry experts, and a fast-paced environment designed for growth. Perfect for recent graduates or career changers ready to make an impact!
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems
- Document troubleshooting procedures and maintain knowledge base
- Collaborate with senior engineers on complex system implementations
- Conduct regular system audits and performance optimizations
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation