Job Description
Launch your tech career in sunny El Paso! TechSolutions Inc. is seeking passionate entry-level IT professionals to join our dynamic support team. No prior experience required – we provide comprehensive training to transform your potential into expertise. Work with cutting-edge technology while making a tangible impact in a collaborative, growth-oriented environment. Start this week and build your future in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier-1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document technical issues using ticketing systems and knowledge base tools
- Assist with cybersecurity protocols including password resets and access management
- Collaborate with senior engineers on complex troubleshooting and system upgrades
- Conduct employee training on new software and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Exceptional problem-solving abilities with strong attention to detail
- Outstanding written and verbal communication skills
- Ability to work independently while thriving in team environments
- Valid Texas driver's license for occasional off-site support
- Must pass background check and pre-employment drug screening