Job Description
Join TechNova Solutions and launch your career in IT this week! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Detroit team. As a foundational member of our operations, you'll gain hands-on experience with cutting-edge technology while supporting our mission to drive digital transformation across Michigan. This is your opportunity to grow with a forward-thinking company that invests in talent development.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Assist with workstation setup, configuration, and maintenance
- Document technical processes and maintain support ticket logs
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on new software and security protocols
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional on-site support