Job Description
Launch your tech career this week with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Charlotte. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge technology. Enjoy competitive benefits, mentorship from industry veterans, and a clear path for growth. Don't miss your chance to start immediately in a role that values your potential and provides real-world experience. Apply now and join Charlotte's thriving tech community!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with onboarding new employees and setting up workstations
- Monitor and maintain system performance through diagnostic tools
- Document all support tickets and resolutions in IT service management software
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system backups and security updates
- Train end-users on new technology and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking, and hardware troubleshooting
- Excellent problem-solving and customer service skills
- Ability to work independently and in a team environment
- Strong attention to detail and organizational abilities
- Willingness to obtain relevant certifications (CompTIA A+ preferred)
- Valid North Carolina driver's license (for occasional equipment pickups)