Job Description
Launch Your Tech Career in Phoenix! TechNova Solutions is hiring motivated entry-level IT Support Specialists to join our growing team. This is your chance to gain hands-on experience in a dynamic environment with immediate start dates. We offer comprehensive training, career advancement opportunities, and a collaborative culture focused on innovation.
Why Join Us? Competitive benefits, flexible scheduling options, and mentorship from industry veterans. No experience? No problem! We value passion and potential over existing expertise.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions in ticketing systems
- Assist with network security protocols and data backups
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and updates
- Train employees on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification (or willingness to obtain within 6 months)