Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and launch your career in tech! We're urgently hiring motivated individuals in Fresno to deliver exceptional customer experiences. This full-time role offers comprehensive training, growth opportunities, and a collaborative environment where your contributions matter. If you're passionate about helping others and eager to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using troubleshooting protocols and knowledge base resources
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with senior team members to escalate complex issues
- Meet performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent verbal and written communication skills
- Basic proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening