Job Description
Are you looking for a job that starts this week?
We are currently seeking Entry Level Customer Support Representatives to join our dynamic team in Denver, Colorado. At Apex Digital Services, we value passion, drive, and a willingness to learn. This is the perfect opportunity for recent graduates or career changers to break into the tech industry without prior experience.
As a member of our support team, you will play a crucial role in ensuring our clients have the best possible experience. We provide full training and mentorship to help you succeed from day one.
Why Apply?
- Immediate Start: We hire fast and start training immediately upon acceptance.
- No Experience Required: We provide comprehensive on-the-job training.
- Competitive Pay: Earn a solid hourly wage with performance bonuses.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
Don't wait! Send your resume today to secure your spot in our Denver office.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues to resolve customer complaints effectively.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the technical team to escalate complex issues and ensure resolution.
- Provide product and service information to help customers make informed decisions.
- Document all customer interactions and feedback for quality assurance purposes.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus but not mandatory.
- Strong verbal and written communication skills with a friendly, professional tone.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A positive attitude and a genuine desire to help others succeed.
- Reliable internet connection and computer (if working remotely/off-site).
- Willingness to learn new software and company-specific processes quickly.