Job Description
We are a fast-paced technology company seeking dedicated individuals to join our support team. This is an excellent opportunity for those looking to start a career in customer service and technology. We provide comprehensive on-the-job training, so no prior experience is necessary.
Why Join Us?
• Immediate Hiring: Start your career within two weeks of applying.
• No Experience Needed: We value attitude and aptitude over past history.
• Growth Opportunities: Clear pathways to senior support and management roles.
• Modern Environment: Work in a collaborative, tech-forward office in the heart of Chicago.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a focus on solving problems efficiently.
- Learn and demonstrate our internal software and technical systems to assist clients.
- Log all customer interactions and feedback into our CRM database accurately.
- Escalate complex technical issues to the senior technical team while keeping the customer informed.
- Maintain a positive and professional demeanor when resolving conflicts or complaints.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred but not mandatory.
- Must be at least 18 years of age.
- Strong verbal and written communication skills; ability to explain complex topics simply.
- Basic computer literacy and eagerness to learn new software.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Ability to work full-time hours, including some weekends or evenings as needed.