Job Description
Ready to launch your career in Seattle without prior experience? Seattle Support Services is urgently hiring for our Entry-Level Customer Support Specialist role! We provide comprehensive paid training and a supportive environment to help you succeed from day one. Join our dynamic team where your potential matters more than your past.
This full-time position offers competitive pay aligned with Seattle's living wage, plus growth opportunities into specialized roles. If you're motivated, tech-savvy, and passionate about helping others, we want to meet you. No experience required – just bring your positive attitude and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with senior team members to resolve complex cases
- Master company products/services through our structured training program
- Identify upsell opportunities to enhance customer experience
- Maintain 95% customer satisfaction rating through quality service
Qualifications
- No experience required – we provide comprehensive paid training
- High school diploma or equivalent (or currently enrolled)
- Strong verbal communication skills in English
- Ability to type 30+ WPM with basic computer literacy
- Comfortable working in a fast-paced team environment
- Positive mindset and adaptable to new technologies
- Reliable transportation to our downtown Seattle location
- Passion for helping others and problem-solving