Job Description
Join MetroConnect Solutions and kickstart your career in New York's thriving tech sector! We're urgently hiring motivated individuals with no prior experience for our dynamic customer support team. This is your chance to gain valuable skills while working with innovative technology in a supportive environment. Full training provided!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve technical inquiries and troubleshoot basic issues
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer literacy and typing skills
- Customer-focused mindset and patience
- Reliable transportation to our Manhattan office
- Availability for flexible shifts including weekends