Job Description
We are urgently hiring motivated individuals for our Entry-Level Customer Support team in Long Beach, CA. If you are looking to kickstart your career with a growing company and don't have prior experience, we provide comprehensive training!
At Pacific Coast Solutions, we value dedication and customer service excellence. Join a team where your growth is our priority. This role is perfect for recent graduates or anyone seeking a stable career path with immediate opportunities.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Supportive and inclusive work environment.
Apply today to secure your position in our rapidly expanding team!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and account management.
- Document all interactions accurately in the CRM system.
- Collaborate with the support team to resolve complex issues efficiently.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- A strong desire to learn and grow within a customer service role.
- Ability to work in a fast-paced environment and meet performance metrics.
- Must be authorized to work in the United States.