Job Description
Are you ready to kickstart your career in the heart of Chicago?
Apex Digital Solutions is currently seeking Entry Level Customer Support Specialists to join our rapidly growing team. We are committed to fostering a supportive environment where talent is recognized, and growth is unlimited. This is an excellent opportunity for individuals looking to enter the tech industry with no prior experience required.
Why Apply?
- Immediate Start: We hire on the spot for motivated candidates.
- Comprehensive Training: No experience? No problem. We provide full paid training to get you certified.
- Competitive Compensation: Earn a competitive hourly wage of $18.00 - $22.00.
- Modern Culture: Work in a dynamic, collaborative office downtown Chicago.
We are looking for individuals with a positive attitude and a strong desire to learn. If you have great communication skills and are ready to work hard, we want to meet you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Troubleshoot basic technical issues and provide step-by-step guidance to users.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Proactively identify trends in customer feedback to suggest improvements.
- Meet daily and weekly performance targets regarding call handling and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- A positive attitude and a willingness to learn new technologies.
- Ability to work in a fast-paced environment and handle high volumes of inquiries.
- Reliable internet connection and a quiet workspace are required for remote support roles.