Job Description
Join our dynamic team immediately! Southwest Solutions Group is urgently seeking motivated Entry-Level Customer Support Specialists to deliver exceptional service to our growing client base. This is your chance to launch your career in a fast-paced environment with comprehensive training and growth opportunities. Immediate start available for qualified candidates.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues using knowledge base and troubleshooting protocols
- Document interactions and maintain detailed case records in CRM system
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics including response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office suite and CRM software
- Ability to multitask in a fast-paced environment
- Basic troubleshooting skills for common software issues
- Must pass background check and drug screening