Job Description
Are you looking for an urgent opportunity in Baltimore? We are currently expanding our support team and seeking Part-Time Customer Support Associates to join our dynamic workforce. This is a fantastic chance to gain valuable experience in a fast-paced, customer-centric environment while enjoying flexible hours.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring they receive the assistance they need promptly and professionally. We are looking for motivated individuals who are ready to hit the ground running.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and effective problem-solving skills.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer records in our CRM database.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not strictly required.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Must be available to work a flexible schedule, including weekends and evenings.
- Ability to multitask and maintain composure in a high-volume setting.