Job Description
We are currently seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Atlanta, GA. This is an urgent hiring position designed for individuals looking for immediate work opportunities with flexible scheduling.
As a key member of our support team, you will play a vital role in maintaining our high standards of client satisfaction. We offer a competitive hourly rate and a supportive work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Perform data entry tasks to update and maintain accurate client records in our CRM.
- Resolve technical issues and escalate complex problems to senior staff when necessary.
- Provide detailed product information and assist customers with account management.
- Document all interactions and solutions in the company database.
- Collaborate with the sales team to identify upselling opportunities.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Reliable internet connection is essential for remote/hybrid flexibility.