Job Description
Join our dynamic team at Phoenix Innovations Group and launch your career in tech support! We're immediately hiring motivated entry-level professionals to deliver exceptional customer experiences. This full-time role offers comprehensive training and growth opportunities in a collaborative environment. Perfect for recent graduates or career changers eager to develop technical and communication skills.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document support cases accurately in CRM systems
- Collaborate with senior team members on complex technical issues
- Contribute to knowledge base documentation
- Adhere to SLA metrics and performance targets
- Participate in ongoing training programs
- Identify trends for product improvement
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong verbal and written communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work components
- No prior experience necessary (training provided)