Job Description
Join our dynamic team at Coastal Connect Solutions and make an immediate impact! We're seeking enthusiastic part-time Customer Service Specialists to deliver exceptional experiences for our growing client base in Virginia Beach. This flexible role offers competitive pay, on-the-job training, and the opportunity to develop valuable skills in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income. Start your journey today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately within CRM system
- Collaborate with team to resolve escalated issues and improve service workflows
- Document interactions and maintain detailed customer records
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to stay updated on products/services
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environment
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset