Job Description
Launch your career in Austin this week! TechStart Austin is seeking motivated Entry-Level Customer Support Specialists to join our innovative team. No experience required – we provide comprehensive paid training! If you're a people person with strong communication skills and a passion for problem-solving, this is your golden ticket to enter the tech industry. Enjoy competitive pay, flexible scheduling, and growth opportunities within one of Austin's fastest-growing companies. Start immediately – no waiting!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Collaborate with senior team members to escalate complex cases
- Document all interactions in our customer database for quality assurance
- Participate in daily training sessions to master product knowledge
- Meet performance metrics for response time and resolution rate
- Contribute ideas to improve customer experience workflows
- Represent the company brand with enthusiasm and positivity
Qualifications
- No prior experience required – we provide full paid training!
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable working with technology and learning new software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Austin office