Job Description
Immediate Opportunity in Albuquerque! Albuquerque Connect Solutions is urgently hiring motivated Customer Service Specialists to join our dynamic team. This is a high-impact role perfect for candidates ready to start work immediately. If you thrive in fast-paced environments and excel at client satisfaction, apply now!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing issues and service disruptions within SLA
- Document all interactions using Salesforce CRM
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Train new hires on company protocols
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Spanish bilingual certification required
- Flexible availability for evening/weekend shifts