Job Description
Immediate opening for a dynamic Customer Service Representative in Jacksonville, FL! Join our award-winning team and deliver exceptional client experiences in a fast-paced environment. This urgent hire position offers competitive pay, comprehensive benefits, and same-week start date. Ideal candidates thrive in high-demand situations and possess strong problem-solving skills. Don't miss this opportunity to advance your career with a rapidly growing company!
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism
- Resolve customer inquiries within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex issues
- Identify upsell opportunities during client interactions
- Maintain 95%+ customer satisfaction score
- Adapt to shifting priorities during peak seasons
Qualifications
- Minimum 1 year customer service experience
- Proficient in Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure scenarios
- High school diploma or equivalent required
- Availability for flexible shifts (including weekends)
- Valid US work authorization