Job Description
Join our dynamic team at Baltimore Tech Solutions as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals passionate about delivering exceptional service. This is your gateway to a rewarding career in tech with comprehensive training and growth opportunities. Our vibrant downtown Baltimore office offers collaborative culture and modern amenities.
As a key member of our support team, you'll resolve client inquiries, troubleshoot technical issues, and contribute to our mission of customer excellence. No prior experience required – we provide extensive onboarding and mentorship. Perfect for recent graduates or career changers ready to launch in the tech industry!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives for support workflows
- Participate in continuous training to expand product knowledge
- Meet key performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to work in a fast-paced, team-oriented environment
- Customer service experience (internships/volunteer work accepted)
- Valid driver's license and reliable transportation
- Must be authorized to work in the United States