Job Description
Join Memphis Innovations Group as an Entry-Level Customer Support Specialist and launch your career in a dynamic, growth-oriented environment! We're hiring immediately for motivated individuals eager to provide exceptional service and develop valuable professional skills. Enjoy competitive pay, comprehensive training, and a supportive team culture in the heart of Memphis.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics including response times and resolution rates
- Continuously improve product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to learn new technologies quickly
- Patience and problem-solving mindset
- Previous customer service experience is a plus but not required
- Must be authorized to work in the US