Job Description
Join our dynamic team at NexGen Solutions as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our growing client base. No prior experience required – we'll train you on our cutting-edge systems and industry best practices. This is your opportunity to launch your career in a fast-paced tech environment while making a real impact on customer satisfaction. Our Columbus office offers collaborative spaces, flexible scheduling options, and clear growth pathways into technical or leadership roles. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document all interactions in our CRM system while maintaining accurate case histories
- Troubleshoot basic technical issues using established knowledge base protocols
- Collaborate with senior team members to resolve complex customer concerns
- Participate in daily team huddles to share insights and process improvements
- Meet monthly performance metrics for response time and customer satisfaction
- Contribute to continuous improvement of customer service workflows
Qualifications
- High school diploma or equivalent required; college degree preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office Suite and quick learning of new software
- Customer service mindset with patience and resilience
- Ability to work flexible hours including some evenings/weekends
- Valid Ohio driver's license (occasional local travel required)
- Passionate about technology and helping others