Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Baltimore Tech Solutions! We're seeking motivated individuals to deliver exceptional service to our growing client base. No prior experience required—just a passion for helping others and a desire to grow your career in tech support. Enjoy competitive pay, comprehensive training, and a collaborative work environment in the heart of Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using ticketing systems
- Document interactions and maintain accurate records
- Collaborate with senior team members on complex cases
- Continuously improve product knowledge through training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and typing skills
- Strong communication and problem-solving abilities
- Ability to work in a fast-paced environment
- Customer service mindset with empathy
- Willingness to learn new technologies