Job Description
Join our dynamic team at Seattle Tech Solutions! We're urgently hiring enthusiastic individuals with no prior experience for our Entry-Level Customer Support Specialist position. This is your chance to launch a rewarding career in tech while serving our diverse client base. We provide comprehensive on-the-job training and a supportive environment where your growth is our priority. If you're a motivated problem-solver with excellent communication skills, apply now to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document customer interactions in our CRM system with accuracy
- Collaborate with senior team members to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training sessions to enhance product knowledge
- Maintain a positive and solution-oriented attitude during all interactions
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency and ability to learn new software quickly
- Ability to work in a fast-paced environment with shifting priorities
- Must be authorized to work in the United States
- Positive attitude and commitment to teamwork