Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Nexus Solutions Inc. in San Jose! We're hiring immediately for motivated individuals with no prior experience – we provide comprehensive paid training. This is your chance to launch a rewarding career in tech support while helping clients solve problems and achieve success. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your growth is prioritized.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Document interactions and maintain accurate case records in CRM systems
- Troubleshoot technical issues following established protocols
- Collaborate with senior team members to resolve complex problems
- Continuously expand product knowledge through training modules
- Meet performance metrics for response time and resolution efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no degree required)
- No prior experience necessary – we train from the ground up
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn new technologies
- Valid California ID and reliable transportation