Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Support Specialist! We're immediately hiring motivated individuals to deliver exceptional service to our growing client base. This is your chance to launch a rewarding career in a supportive environment with comprehensive training and growth opportunities. Enjoy competitive pay, health benefits, and a vibrant workplace culture in Virginia Beach.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements for enhanced customer satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM software
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States