Job Description
Join our dynamic team at Coastal Tech Solutions as we expand our customer support operations in Virginia Beach! We're urgently seeking motivated entry-level professionals to deliver exceptional service to our growing client base. This role offers comprehensive training and clear career progression paths within our innovative tech environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat support channels
- Document customer interactions and troubleshoot technical issues
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Meet performance metrics for response times and resolution rates
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Basic technical troubleshooting aptitude
- Valid driver's license (for occasional local travel)