Job Description
Are you ready to launch your career in a dynamic environment? Virginia Beach Tech Solutions is hiring immediately for Entry Level Customer Support Specialists. We are looking for enthusiastic, driven individuals who want to learn the ropes of the tech industry while helping our clients succeed.
In this role, you will be the first point of contact for our valued customers, providing exceptional service and technical guidance. We believe in promoting from within and offer a clear path for growth and advancement for those who demonstrate dedication.
Why Join Us?
- Competitive starting pay ($18 - $22/hour)
- Comprehensive training program (No prior experience needed)
- Health, Dental, and Vision insurance available
- Flexible scheduling and career advancement opportunities
If you have a positive attitude and a passion for helping others, we want to hear from you. Apply today to start your journey with us in Virginia Beach!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve basic technical issues to ensure customer satisfaction.
- Document all customer interactions and account information accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and find effective solutions.
- Stay up-to-date with product knowledge and industry trends to provide informed support.
- Maintain a high level of professionalism and represent the company brand positively.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Ability to multitask and work effectively in a fast-paced team environment.
- Basic computer proficiency and typing skills.
- Reliable internet connection and computer for remote work options.
- Willingness to learn new software and technical concepts quickly.