Job Description
We are seeking a passionate Entry Level Customer Support Representative to join our growing team in San Diego. Whether you are looking for your first job or a career change, this is the perfect opportunity to start this week with no prior experience required.
At SD Connect Solutions, we believe in nurturing talent. You will receive comprehensive training and mentorship to help you excel in a fast-paced, remote-first environment.
Responsibilities
- Handle incoming customer inquiries via email, chat, and phone with a friendly and professional tone.
- Resolve common technical issues and provide accurate information to customers.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with team leads to improve service quality and response times.
- Assist in onboarding new team members as you grow in your role.
Qualifications
- No prior experience required; we provide full training.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and a genuine desire to help others succeed.