Job Description
Are you ready to launch a rewarding career in customer service? Apex Solutions Group is hiring immediately for Entry Level Customer Support Representatives in Oklahoma City, OK.
We are looking for motivated individuals who are eager to learn and grow. Whether you are a recent graduate or looking to switch careers, we provide the training and support you need to succeed. Join a team that values dedication, communication, and a positive attitude.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Enter and update customer account information accurately in our CRM database.
- Collaborate with team members and management to identify process improvements.
- Provide detailed product and service information to clients.
- Meet daily KPIs regarding call volume and issue resolution.
- Document all interactions and follow up on pending cases.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to multitask in a fast-paced, dynamic environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace.
- Willingness to undergo paid training.