Job Description
Are you looking for hiring immediately no experience jobs in Detroit? Join the team at Metro Detroit Tech Solutions and launch a rewarding career in customer service and technology support. We are currently accepting applications for Entry Level Customer Support Representatives.
We believe in growing our own talent. This is a fantastic opportunity for individuals who are eager to learn, possess a positive attitude, and want to work in a dynamic environment without prior technical experience. We provide comprehensive training and a clear path for career advancement.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- No Experience Needed: We provide full training on our products and support protocols.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Professional Growth: Opportunities to advance into senior technical roles.
Responsibilities
- Handle incoming customer inquiries via chat, email, and phone with a focus on empathy and speed.
- Provide basic technical troubleshooting and product guidance to new and existing clients.
- Document all customer interactions accurately in our internal CRM database.
- Identify customer needs and provide appropriate solutions or escalate complex issues to senior staff.
- Collaborate with the team to maintain high service standards and positive feedback ratings.
- Participate in weekly training sessions to improve technical knowledge and soft skills.
Qualifications
- High school diploma or GED required.
- Must be 18 years of age or older.
- Basic computer literacy and ability to navigate multiple windows simultaneously.
- Strong written and verbal communication skills.
- Ability to work full-time hours, including weekends and holidays if required.
- Reliable internet connection and a quiet home office space (if remote).