Job Description
Launch Your Career in the Emerald City!
TechHorizon Solutions is looking for ambitious, detail-oriented individuals to join our Entry Level Customer Support Team in Seattle, WA. We are a dynamic tech company dedicated to excellence, and we are currently hiring immediately for motivated candidates ready to start their professional journey.
In this role, you will be the face of our brand, interacting directly with clients to provide technical assistance and ensure their satisfaction. We offer comprehensive training and a clear path for career advancement.
Responsibilities
- Client Interaction: Provide exceptional service by responding to customer inquiries via phone, email, and live chat with patience and professionalism.
- Troubleshooting: Diagnose and resolve common technical issues using our internal tools and knowledge base to minimize downtime.
- Issue Resolution: Work collaboratively to find solutions for complex customer problems and escalate issues to senior staff when necessary.
- Data Management: Maintain accurate and up-to-date customer records in our CRM system, ensuring data integrity.
- Feedback Loop: Collect and analyze customer feedback to identify trends and suggest improvements to our products and services.
- Team Support: Participate in daily stand-ups and team meetings to align on support goals and share best practices.
- Learning: Complete on-the-job training to master our software stack and service protocols.
Qualifications
- Experience: No prior experience required; we train you!
- Education: High school diploma or GED is required.
- Communication: Strong verbal and written communication skills with a friendly, approachable tone.
- Technical Aptitude: Comfortable navigating computer systems and learning new software quickly.
- Work Ethic: A self-starter attitude with the ability to work independently and manage time effectively.
- Location: Must be located in or willing to commute to Seattle, WA.
- Reliability: Must be available to work full-time hours, including weekends if necessary.